Anti social behaviour
What is anti-social behaviour (ASB)?
Anti-social behaviour includes a range of nuisance and criminal behaviours which are causing distress to others. Whether someone’s actions can be classed as anti-social behaviour relies heavily on the impact it has on other people.
Behaviour that is more frequent or persistent is more likely to be considered as anti-social behaviour. The type and intensity of the behaviour also matters.
Landlords, the police, and local authorities consider all these factors when deciding how best to deal with reports of anti-social behaviour. Each report is looked at individually by considering the suffering of the victims and the impact on the wider community.
Landlords will have policies for dealing with domestic abuse, for which there are separate legal protections, and which is not regarded as ASB.
Examples of anti-social behaviour can include:
- noisy and/or abusive behaviour
- vandalism
- graffiti
- intimidation
- public drunkenness
- littering
- fly tipping
- illegal drug use
- excessively barking dogs
Colleague Safety
As part of our ongoing work, we are focussing on mutual respect. No one should fear abuse, threats or intimidation, of any description, whilst doing their job. We make it clear, as part our antisocial behaviour policies, and as part of our commitment to you to provide excellent customer care and high-quality services, that we always do our very best to treat our residents with respect. We expect our residents to treat our colleagues the same way.
We appreciate that the vast majority of our referrals and residents are respectful and friendly, no matter what the situation and it is only a minority who can be abusive or even violent towards our colleagues or other residents. However, we must deal with this and reiterate that we have a zero-tolerance approach towards any attacks, verbal or physical, against employees.
We will not tolerate:
- Violence
- Aggressive behaviour,
- Derogatory remarks or rudeness
- Threatening language
We also may refuse to continue communicating with any referral if any negative behaviour persists.
In serious or ongoing cases, we may also take legal action against someone who has behaved in a violent or abusive way towards our colleagues. However, we will deal with all incidents on a case by case basis and take the most appropriate action.
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